Find answers to common questions about Skills Orbit.
Open the Skills Orbit link, enter your username and password, then click Log In.
You will be taken to your dashboard (Home Page).
An error message will appear prompting you to try again.
Check your username and password, try again, or contact support.
Our team is ready to help you with any login issues.
Some courses may be aligned to recognized standards or developed with partners, but not all courses are formally accredited. Please check the course description for accreditation details.
Go to your dashboard and click My Courses or Explore Courses.
Click on a course from your course list.
The course content will load, and the introduction will be visible.
Check My Courses, ensure you are using the correct account, or contact support.
Open your course and click on the first lesson.
Open the lesson, engage with the content, and mark it as complete or move to the next one.
Your progress will update to reflect the completed lesson.
A confirmation message will appear once your quiz has been submitted.
Check the status — it should show 'Submitted'.
Open your course and view completed and incomplete activities to track your progress.
Complete all course activities, then go to the certificate section to access your certificate.
Yes, once available, your certificate can be downloaded.
Some courses may be aligned to recognized standards or developed with partners, but not all courses are formally accredited. Please check the course description for accreditation details.
Yes, certificates issued on Skills Orbit are valid and recognized within programmes and by participating organizations. They demonstrate that you have completed the course and gained the relevant skills.
Matric Corner is a dedicated section on Skills Orbit that provides Grade 12 learners with study resources, revision tools, and exam preparation support.
Yes, past papers and revision resources are available for selected subjects.
Some resources may be downloadable, depending on the material.
Yes, it is designed to support learners with revision, practice, and exam readiness.
No, Matric Corner does not track your progress. It is designed as a self-study resource, which means you can:
Yes, Matric Corner includes resources to support mental wellness, stress management, and study balance during exam periods.
Go to the Help/Support section on the platform or email support@yomo.mobi.
Check FAQs, try again, or contact support.
Everyone's different. Speak to our team directly and they'll personally answer all your questions.
Log in and navigate to your assigned courses via the dashboard.
Ensure all content, lessons, quizzes, and assignments are accessible to learners.
Guide learners, assist with challenges, and ensure course completion.
Check credentials, ensure registration is complete, and escalate if needed.
Check enrolment, verify the correct account, and escalate if needed.
Guide learners through the process, ensure submission is completed, and check the status.
Ensure quizzes are accessible and that submissions are working correctly.
Monitor course activity and completion rates through the dashboard.
Follow up with learners, provide guidance, and offer additional support.
Contact the Skills Orbit support team at support@yomo.mobi.
Escalate if multiple learners are facing the same issue or if problems persist after initial troubleshooting.
Our team is available to assist facilitators with any platform issues.